Powerful customer feedback surveys with analytics

SmartFeedback is a Customer Experience (CX) software with advanced survey tools, analytics and result dashboards. Say goodbye to guesswork and hello to clarity

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Trusted by businesses across the globe

Launch customizable surveys in minutes

At SmartFeedback, we understand the importance of listening to your customers and continuously improving their experience. Our application offers a suite of CSAT, NPS, and CES SmartSurveys, combined with intuitive analytics tools. This is more than collecting feedback – it’s a strategic insight solution for making smart decisions. 

Customer Satisfaction Surveys (CSAT)

Measure the level of customer satisfaction with your products, services, or overall experience. Improve and adjust to meet customer expectations.

Net Promoter Score Surveys (NPS)

Measure the level of customer loyalty and satisfaction. Understand how customers perceive your brand and identify areas for improvement.

Customer Effort Surveys (CES)

Measure the level of effort your customer has to put in to resolve an issue or complete a transaction. Identify pain points in your customer experience journey and reduce customer effort. 

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Collect feedback EVERYWHERE you want

With SmartFeedback, you have the flexibility to choose from multiple survey delivery methods, ensuring that you can reach your customers wherever they are.

Link surveys

Spread the word effortlessly. Shareable links mean your surveys reach far and wide, just like your brand.

Email surveys

Direct and personal. Send tailored surveys directly to your customer's inbox for increased response rates.

Email signature surveys

Innovate in every interaction. Embed surveys in email signatures to turn routine communication into valuable feedback opportunities.

QR Code surveys

Modern and mobile-friendly, QR codes make giving feedback as easy as a camera snap.

Website feedback surveys*

Embed surveys on your site to gather immediate valuable insights from visitors (*coming soon)

In-product surveys*

Get feedback where it counts. Our in-product surveys integrate smoothly into your digital services (*coming soon)

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Boost online reputation

Google integration: turn happy customers into your best marketers

We don’t stop at collecting feedback. Our seamless Google integration makes it easy to encourage delighted customers to share their positive experiences directly on your Google Business profiles, boosting your online reputation effortlessly.
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Analyze customer experience and feedback

With SmartFeedback’s survey analytics and measurement tools, businesses can explore NPS-related methods to measure customer loyalty and satisfaction accurately. The comprehensive analytics provide a core understanding of customer sentiments and allow businesses to act on relevant data effectively.

Through exploration and analysis, SmartFeedback empowers businesses to continuously refine their survey efforts and understand their customers better, ultimately leading to improved user satisfaction and loyalty.

Analyze survey results in real-time

Understand your survey responses at a glance

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People love using SmartFeedback

“SmartFeedback is a game-changer in the world of feedback collection. Its intuitive interface and seamless integration have streamlined our customer feedback process, making it effortless to gather valuable insights and drive continuous improvement.”

Mike S.

“What impressed me the most about SmartFeedback.app is its versatility. Whether I need to conduct customer surveys, employee feedback sessions, or gather market research data, this platform handles it all with ease and efficiency.”

Josh P.

“As a data-driven organization, we rely heavily on customer feedback to shape our products and services. SmartFeedback has been an invaluable tool, providing us with actionable insights and a deep understanding of our customers’ needs and preferences.”

Aldina B.

Easily integrate into tools you already use

Simple pricing for everyone

Pricing built for businesses of all sizes. Always know what you’ll pay. Change or cancel your plan at anytime.

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Free Plan

$0/Per Month

  • 1 active CSAT smartsurvey
  • 1 active NPS smartsurvey
  • 1 active CES smartsurvey
  • Multilingual Smartsurveys
  • 25 responses per month
  • 1 Organization
  • 1 Business Location
  • Integration with Google Business Profile
Start for free

Basic Plan

$19/Per Month

  • 3 active CSAT smartsurvey
  • 3 active NPS smartsurvey
  • 3 active CES smartsurvey
  • Multilingual Smartsurveys
  • 1000 responses per month
  • 1 Organization
  • 1 Business Location
  • Integration with Google Business Profile
Start for free

Pro Plan

$59/Per Month

  • Unlimited active CSAT smartsurveys
  • Unlimited active NPS smartsurveys
  • Unlimited active CES smartsurveys
  • Multilingual Smartsurveys
  • 30000 Responses
  • 3 Organization
  • 5 Business Locations per Organization
  • Integration with Google Business Profile
  • 10 Team Members
  • Custom Domain
Start for free

Premium Plan

$149/Per Month

  • Unlimited active CSAT smartsurveys
  • Unlimited active NPS smartsurveys
  • Unlimited active CES smartsurveys
  • Multilingual Smartsurveys
  • Unlimited Responses
  • 500 Organizations
  • 1000 Business Locations per Organization
  • Integration with Google Business Profile
  • 100 Team Members
  • Custom Domain
Start for free
Edit Content

Free Plan

$0/Per Month

  • 1 active CSAT smartsurvey
  • 1 active NPS smartsurvey
  • 1 active CES smartsurvey
  • Multilingual Smartsurveys
  • 25 responses per month
  • 1 Organization
  • 1 Business Location
  • Integration with Google Business Profile
Start for free

Basic Plan

$9/Per Month

  • 3 active CSAT smartsurvey
  • 3 active NPS smartsurvey
  • 3 active CES smartsurvey
  • Multilingual Smartsurveys
  • 1000 responses per month
  • 1 Organization
  • 1 Business Location
  • Integration with Google Business Profile
Start for free

Pro Plan

$29/Per Month

  • Unlimited active CSAT smartsurveys
  • Unlimited active NPS smartsurveys
  • Unlimited active CES smartsurveys
  • Multilingual Smartsurveys
  • 30000 responses per month
  • 3 Organization
  • 5 Business Locations per Organization
  • Integration with Google Business Profile
  • 10 Team Members
  • Custom Domain
Start for free

Premium Plan

$99/Per Month

  • Unlimited active CSAT smartsurveys
  • Unlimited active NPS smartsurveys
  • Unlimited active CES smartsurveys
  • Multilingual Smartsurveys
  • Unlimited Responses
  • 500 Organizations
  • 1000 Business Locations per Organization
  • Integration with Google Business Profile
  • 100 Team Members
  • Custom Domain
Start for free

A single tool for all your feedback needs

Conduct real-time customer surveys using our customer satisfaction extensive survey tools, collect automated survey data and get robust analytics to measure customer satisfaction and experience.

Why choose SmartFeedback for customer surveys?

SmartFeedback simplifies the process of collecting customer feedback. From insightful question types to effortless delivery, our platform offers a hassle-free solution for obtaining crucial insights. With SmartFeedback, you can automate the survey data collection process, making it easier to understand your customer base’s needs and preferences.

Our survey templates are designed to provide relevant and actionable data, allowing you to measure satisfaction, loyalty, and overall customer experience effectively. Additionally, the platform integrates seamlessly with various systems and platforms, making data collection and analysis a seamless part of your business operations.

Our analytics tools empower you to gain real-time insights by connecting survey responses from different channels. This allows you to explore and understand trends and patterns within your audience, providing meaningful data for making informed business decisions.

Understanding customer experience and satisfaction

SmartFeedback plays a pivotal role in gauging customer experience (CE) and satisfaction. Our platform offers a range of analytics tools to delve deeper into customer responses, providing in-depth data to understand the sentiment and feedback from your audience. Through strategic integration methods, SmartFeedback ensures that survey data is linked and sharable, enabling a holistic understanding of customer satisfaction and loyalty.

Furthermore, our platform provides consistent support for creating custom survey workflows, allowing businesses to tailor surveys to their specific audience types and requirements. By simplifying the survey creation process and providing intuitive and easy-to-use forms, SmartFeedback enables companies to act on valuable customer insights efficiently.

By facilitating real-time collaboration, SmartFeedback makes it effortless for teams to share and analyze results, ultimately delivering actionable data and strategies for improving overall customer satisfaction.

Building better insights for your business

SmartFeedback’s support extends to creating intuitive and easy-to-use surveys. Our platform ensures that survey creation and distribution become seamless, simplifying the process for both creators and respondents. This approach allows businesses to scale their survey efforts, catering to a growing customer base without compromising on the quality and relevance of data collected.